|From the 1st October 2015 the new National Minimum Wages (NMW) will come into force
With a further increase in April 2016 for over 25’s to £7.20 per hour. The April 2016 wage will be called the Living Wage.
Penalties for non compliance are already harsh and as reported by the BBC on 1st September 2015 they are getting tougher…
These include doubling penalties for non-payment and disqualifying employers from being a company director for up to 15 years.
The government also announced plans to double the enforcement budget for non-payment and to set up a new team in HMRC to pursue criminal prosecutions for employers who deliberately do not pay workers the wage they are due.
Penalties for non-payment will be doubled, from 100% of arrears owed to 200%, although these will be halved if paid within 14 days. The maximum penalty will remain £20,000 per worker.
Are you paying enough?
Of the 64.7 million calls made by taxpayers between April 2014 and March 2015, 27.5% – 17.8 million – were either unanswered or resulted in a busy tone.
HMRC’s chief executive apologised for the figures and said the revenue’s service had not been “up to scratch”.
The service has pledged to invest £45m in about 3,000 customer services staff.
Another 2,000 staff will be moved temporarily from within the HMRC to help with the tax credits deadline and letters and forms, it said.
HMRC set a target to answer 80% of calls.
But the figures showed that in some months only about two in three (65.5%) of phone calls were answered.
In September 20.8% of people heard busy tones and could not join a phone queue when they called, while 13.7% of calls were not answered.
In total 7.2 million calls made to the HMRC last year – 11% of all calls – ended with people hearing a busy tone.
Lin Homer, HMRC chief executive, said: “Despite our best efforts, our call performance hasn’t been up to scratch and we apologise to all those customers who have struggled to get through to us.”
Ms Homer said the HMRC had already invested in new telephone equipment and online services.
The new £45m investment will come from current HMRC funding rather than from additional revenue from the Treasury, the HMRC added.